Tourism enterprises, operating in
difficult market conditions, must be attentive to the question of who and how
to serve. The fact that any market from the point of view of marketing consists
of consumers who differ in their tastes, desires, needs and acquire travel
services based on different motivations. The implementation of a successful
marketing activity requires consideration of individual preferences of different
groups of customers. That is what is the basis of market segmentation. With the
segmentation of the total number of potential consumers choose certain types
(market segments), to present a more or less uniform requirements for the
tourism product.
The segmentation of the tourism market is
defined as an activity on the classification of potential consumers in
accordance with the qualitative and quantitative characteristics of their
demand. In other words, performing the segmentation, the company divides the
market into separate groups of clients, each of which may require the same or
similar types of services.
The main purpose of segmentation - to
target the tourist product, because it can not meet the needs of all users at
once. Implemented through its basic principle of marketing - customer
orientation. In this case, a tourist company does not spray, and focuses on
"the main axis" (the most promising market segments for him) thus
possible to increase the effectiveness of the forms and methods of sale,
advertising, sales promotion, etc.
The practice of marketing in tourism is
convincing evidence that the segmentation of the market:
. is a means of selecting the most promising
target market;
. allows maximum to meet customer needs;
. helps you choose the best marketing
strategy;
. contributes to the establishment of
achievable and realistic goals;
. provides an opportunity to raise the level
of decision-making by providing them with information, reasoning about the
behavior of consumers in the market;
. enhances the competitiveness of services
offered as well as the enterprise as a whole;
. involves optimizing marketing spend tourist
enterprise;
. can avoid or reduce the degree of
competition by mastering unallocated segment.
Market segmentation is definitely one of
the most important tools of marketing in tourism. On how well it performed, the
success of the competition. To be effective, segmentation must be carried out
according to certain criteria.
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